Consumer disputes

Last updated: 27 July 2026

This page explains how to resolve disputes related to TravelBoard (travelboard.fun) as a consumer in the European Union / EEA.

Operator: Viktor Vitulskyi, Poland — support@travelboard.fun

Important: EU ODR platform discontinued

The European Commission’s Online Dispute Resolution (ODR) platform at ec.europa.eu/odr was discontinued on 20 July 2025 following Regulation (EU) 2024/3228.

Do not rely on the ODR platform for new complaints. Use the steps below instead.

Step 1 — Contact us first

Before involving external bodies, email support@travelboard.fun with:

Your name and account email
Order or tour listing reference (if applicable)
Description of the problem
What outcome you seek (refund, correction, removal, etc.)

We aim to respond within 5 business days and resolve straightforward issues within 30 days.

Step 2 — Internal complaint handling

If the first response does not resolve your issue, reply with subject “Formal complaint”. We will review escalated complaints and provide a written outcome where required by consumer law.

Step 3 — Out-of-court dispute bodies

Depending on your country, you may use:

European resources

Your Europe — Consumer rights — EU-wide consumer information
European Consumer Centre Network (ECC-Net) — cross-border consumer advice

Poland (operator location)

UOKiK — Office of Competition and Consumer Protection (Poland)
ECC Poland — European Consumer Centre Poland

Other EU/EEA countries

Contact your national consumer authority or local ECC centre. A list is available through ECC-Net.

What we can and cannot resolve

Topic	TravelBoard role
Credits not applied after a Stripe payment	We investigate and correct platform records
Inaccurate tour listing or cancelled tour	We help you reach the organizer; the organizer is primarily responsible
Review disputes	Moderation per Terms
Mandatory consumer withdrawal rights	Honoured where applicable by law

Court proceedings

Out-of-court procedures are optional. You always retain the right to bring proceedings in courts competent under applicable law, including mandatory consumer jurisdiction rules in your country of residence.